Refund policy

If your EMMA&GAIA purchase does not meet your expectations or you change your mind, you may return the products unaltered and unworn within 14 days of delivery for a full refund or exchange. All US outlet sales are final.
- Products must be in their original packaging and condition
- Proof of purchase must be shown
- Refunds are subject to the supplier's condition check
- Refund amount does not include shipping costs from vendor to customer and from customer to vendor

Upon successful receipt of the merchandise, we will refund the amount of the returned merchandise with the payment method used to place the original order within 5-7 business days. Exchanges will be sent back within 1-2 working days after receipt of the return.

Please do not hesitate to contact EMMA&GAIA customer service if you have any questions regarding your return, refund or exchange.

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